Frequently Asked Questions

What products does NUSHAPE sell?

NUSHAPE specializes in premium intimate wear and silhouette-enhancing apparel, including:

Full-body shapewear and bodysuits
High-waist briefs, tummy tuckers, and shapewear shorts
Saree shapewear and mermaid-fit petticoats
Daily-wear bras and comfort underwear

How do I choose the right size?

Visit our Size Guide page to find detailed measurement instructions and size charts specific to each category. Because shapewear is designed to be compressive, if you are between sizes, we generally recommend choosing the larger size for the best balance of comfort and shaping.

Are shapewear products returnable?

Due to hygiene and intimate-use safety standards, most of our products—including shapewear, bodysuits, briefs, and panties—are non-returnable once opened or tried on.

They are only eligible for replacement if delivered defective, damaged, or incorrect.

Which products are eligible for return or exchange?

Non-intimate apparel items or bras (provided the hygiene seals and tags are intact) are eligible for an exchange or return within 7 days of delivery, provided they are completely unused, unwashed, and in their original packaging.

How do I choose the right size?

Visit our Size Guide page to find detailed measurement instructions and size charts specific to each category. Because shapewear is designed to be compressive, if you are between sizes, we generally recommend choosing the larger size for the best balance of comfort and shaping.

How long does delivery take?

Standard Delivery: 4–7 business days across India.

Remote Locations: May take up to 8–10 business days depending on courier coverage.

Tracking details are shared via SMS/Email once your order is dispatched.

How do I track my order?

Once shipped, you will receive an email or SMS with your tracking link.

You can also visit our Track Order page anytime to check the real-time status of your shipment.

Do you offer Cash on Delivery (COD)?

Yes.

Cash on Delivery is available for most pin codes across India. Availability is automatically checked during checkout based on your delivery address.

How do I raise a return or exchange request?

Email us at helpdesk@nushape.in with:

Order Number
Reason for return or exchange
Photos or videos (mandatory if the product is defective)

Our support team will review your request and respond within 24–48 business hours.

What if I receive a damaged or defective product?

If your product arrives with a manufacturing defect (for example, torn fabric, faulty hooks, or an incorrect item), contact us within 48 hours of delivery.

Please include clear photos or an unboxing video for verification.

Once verified, we will arrange a replacement or refund, as applicable.

How should I care for my NUSHAPE shapewear?

To maintain the elasticity and compression of your garments, we recommend: