1. What products does NUSHAPE sell?

NUSHAPE specializes in premium intimate wear and silhouette-enhancing apparel, including:

• Full-body shapewear and bodysuits

• High-waist briefs, tummy tuckers, and shapewear shorts

• Saree shapewear and mermaid-fit petticoats

• Daily-wear bras and comfort underwear

2. How do I choose the right size?

Visit our Size Guide page to find detailed measurement instructions and size charts specific to each category. Because shapewear is designed to be compressive, if you are between sizes, we generally recommend choosing the larger size for the best balance of comfort and shaping.

3. Are shapewear products returnable?

Due to hygiene and intimate-use safety standards, most of our products—including shapewear, bodysuits, briefs, and panties—are non-returnable once opened or tried on. They are only eligible for replacement if delivered defective, damaged, or incorrect.

4. Which products are eligible for return or exchange?

Non-intimate apparel items or bras (provided the hygiene seals and tags are intact) are eligible for an exchange or return within 7 days of delivery, provided they are completely unused, unwashed, and in their original packaging.

5. How do I raise a return or exchange request?

Email us at helpdesk.nushape@gmail.com with your:

• Order Number

• Reason for return or exchange

• Photos/videos (mandatory if the product is defective) Our team will review your request and respond within 24–48 business hours.

6. How long does delivery take?

• Standard Delivery: 4–7 business days across India.

• Remote Locations: May take up to 8–10 business days depending on courier coverage.

Tracking details are shared via SMS/Email once your order is dispatched.

7. How do I track my order?

Once shipped, you will receive an email or SMS with your tracking link. You can use this link to see the real-time status of your package.

8. Do you offer Cash on Delivery (COD)?

Yes. COD is available for most pin codes across India. Availability is automatically checked at checkout based on your delivery address.

9. What if I receive a damaged or defective product?

If your product arrives with a manufacturing defect (e.g., torn fabric, faulty hooks) or is incorrect, contact us within 48 hours of delivery with photos or an unboxing video. We will verify the issue and arrange a free replacement or refund.

10. Is your packaging discreet?

Yes. We understand the need for privacy. All NUSHAPE orders are shipped in secure, discreet outer packaging with no mention of the specific product type on the exterior box/bag.

11. How should I care for my NUSHAPE shapewear?

To maintain the elasticity and compression of your garments, we recommend hand washing in cold water with a mild detergent. Avoid machine drying, bleaching, or ironing, as high heat can damage the specialized shaping fabrics.

12. How can I contact NUSHAPE?

Email: helpdesk.nushape@gmail.com
Business Hours: Monday to Saturday, 10 AM – 6 PM IST