At NUSHAPE, we focus on quality-first products and dependable service. Our goal is to deliver your order safely, quickly, and in perfect condition—ensuring your shapewear and intimate wear reach you with the privacy and care they deserve. Please review our shipping guidelines below.

Please review our shipping guidelines below.

Shipping Timelines

• Orders are typically delivered within 4–7 business days from the date of dispatch
• Standard dispatch occurs within 24–48 hours of order confirmation.
• Dispatch timelines may vary during sale events, high-volume periods, or public holidays.
• Once shipped, you will receive a tracking link via email or SMS to monitor your delivery.

Serviceable Locations

• We currently ship Pan-India (serviceability subject to courier coverage)
• Certain remote pin codes may have limited or extended delivery timelines
• If your location is found to be non-serviceable after an order is placed, our team will contact you promptly to find a resolution.

Shipping Fees

• Free Shipping on all orders above ₹999
• ₹100 flat shipping fee on orders below ₹999
• Shipping charges are calculated at checkout and are non-refundable once the order has been dispatched.

Cash on Delivery (COD)

• COD is available on eligible orders based on pin-code serviceability
• COD availability may be restricted for certain high-value orders or during specific promotional periods.
• Please ensure someone is available at the address to receive the package and make the payment to the courier partner.

Dispatch & Packaging

• Orders are dispatched from our fulfillment centers across India
• All shapewear, bras, and underwear are packed in discreet, secure, and hygienic packaging to ensure your privacy and product integrity during transit.
• We partner with reliable national courier services to ensure safe and timely delivery to your doorstep.

Delivery Delays

Deliveries may be delayed due to:

• Weather conditions
• Courier operational issues
• National or regional holidays
• Unexpected logistics disruptions or government-mandated restrictions. In such cases, our team will endeavor to keep you informed proactively regarding the new delivery schedule.

Damaged Packages in Transit

If you receive a package that appears tampered, damaged, or opened:

• Do not accept the delivery from the courier personnel.
• Or, record a clear unboxing video starting from the sealed outer courier bag.
• Notify us within 48 hours of the delivery attempt with images and video evidence. This protocol is essential for apparel and intimate wear to ensure we can process a resolution for damaged or missing items quickly.

Need Assistance?

For shipping-related queries or to track a delayed order, contact us at:

Email: helpdesk.nushape@gmail.com
Working Hours: Monday–Saturday, 10 AM – 6 PM IST