Return & Exchange Policy

At NUSHAPE, we aim to deliver products that meet your expectations in quality, fit, and comfort. Due to the intimate nature of our product categories—including hygiene-sensitive shapewear, bras, and underwear—specific return conditions apply to ensure the safety and health of all our customers.

Please read the policy carefully before raising a request.

Eligible for Return / Exchange:

You may request a return or exchange within 7 days of delivery for the following categories, provided conditions are met:

Eligible Categories

• Bras (excluding adhesive/stick-on bras)

• Outerwear-style bodysuits (worn with undergarments)

• Unopened/Sealed Shapewear (where the hygiene seal is intact)

Conditions

• Product must be unused, unwashed, and in original packaging

• All tags, brand labels, and hygiene liners must be perfectly intact.

• No signs of wear, stains (including deodorant or makeup marks), or odors.

• The request must be raised within 7 days of the delivery date.

Once approved, a reverse pickup will be arranged. A nominal reverse shipping fee may be deducted from the refund or added to the exchange invoice where applicable.

Non-Returnable / Non-Exchangeable Items:

Due to strict hygiene and intimate-use safety standards, the following items cannot be returned or exchanged once the packaging is opened or the item is tried on:

• All shapewear products

• Bodysuits

• Shapewear shorts & panties

• High-waist briefs

• Saree shapewear & petticoats

• Any Intimate-wear sets including panties

These items are strictly non-returnable unless delivered defective, damaged, or as an incorrect item.

Defective / Damaged / Incorrect Items:

If you receive a product that is:

• Damaged in transit (torn fabric, broken hooks/straps)

• Incorrect size or style compared to your order

• Manufacturing defect (stitching issues)

Please notify us within 48 hours of delivery with:

• Order ID

• Clear images or an unboxing video showing the defect

• Images of the original packaging and tags

We will arrange a priority replacement or a full refund after internal verification.

Refund Process:

Once the returned product reaches our facility and passes a quality/hygiene inspection:

• Prepaid Orders: Refund to original payment method within 7–10 business days

• Cash on Delivery Orders: Refund via bank transfer after bank details are provided by the customer.

• Store Credit Option: Available on request; valid for future purchases on our website.

Note: Shipping charges paid at the time of the order are non-refundable unless the return is due to an error on our part.

Return Request Process:

To raise a return request, contact us at:

Email: helpdesk.nushape@gmail.com

Include:

• Order number

• Reason for return/exchange (e.g., "Size issue" or "Defective")

• Photos/videos of the product and tags

Our team will respond and provide a resolution within 24–48 business hours.

Important Notes:

• Items returned without original packaging or tags will be rejected.

• Used, washed, or worn hygiene products will not be accepted under any circumstances and will be sent back to the customer at their expense.
  

• NUSHAPE reserves the right to decline returns or exchanges that do not meet the hygiene and quality conditions mentioned above.

Need Assistance?

For questions or concerns, reach out to:

Email: helpdesk.nushape@gmail.com
Working Hours: Monday–Saturday, 10 AM – 6 PM IST