Once your order is shipped, you will receive an email and SMS containing your unique tracking link. You can use that link anytime to view the real-time delivery status of your NUSHAPE package.

How to Track Your Order

• Step 1: Check your email or SMS for the shipping confirmation message.

• Step 2: Click the tracking link provided by our courier partner.

• Step 3: View real-time delivery updates and the estimated date of arrival.

Note: Tracking links typically become active within 24 hours of dispatch as the courier scans the package into their system.

Did Not Receive a Tracking Link?

If you haven't received your shipping confirmation after 48 hours of placing your order, you can request your details by contacting us with:

• Order Number

• Registered Email or Phone Number

Email: helpdesk.nushape@gmail.com
Business Hours: Monday–Saturday, 10 AM – 6 PM IST

Our team will share your tracking link within 24 business hours.

Delivery Timelines

• Standard Delivery: 4–7 business days across most cities in India.

• Remote Locations: Delivery may take up to 8–10 business days depending on local courier coverage.

• Discreet Packaging: All orders are shipped in plain, secure packaging to ensure your privacy.

Important Notes

• Update Lag: It may take up to 24 hours for the tracking status to reflect on the courier's website after the initial dispatch.

• Intimate Wear Safety: If the outer courier bag appears tampered with or cut, do not accept the delivery.

• Unboxing Video: For your safety and to assist with any claims, we highly recommend recording a clear unboxing video starting from the sealed outer bag.

Need Help?

If your tracking status shows "Delivered" but you haven't received your package, or if you have any other logistics concerns, please contact us immediately:

Email: helpdesk.nushape@gmail.com