At NUSHAPE, we aim to make returns simple and transparent while maintaining the highest hygiene standards. Please read the conditions below before submitting a request.

Return / Exchange Window

Return or exchange requests must be raised within 7 days of delivery.

Eligible Products

You may request a return or exchange for:

• Bras and Bralettes (provided they are unworn and tags are intact)

• Unopened Shapewear (only if the hygiene seal/packaging is completely untampered)

• Outerwear-style Bodysuits (if tried on over personal undergarments)

Conditions:

• Product must be unused, unwashed, and in its original packaging.

• All tags, brand labels, and hygiene seals must be perfectly intact.

• No signs of wear, stains (makeup/deodorant), or odors.

• Request must be raised within 7 days of delivery.

Approved requests will be scheduled for a reverse pickup. A nominal reverse shipping fee may be deducted from the refund or exchange value where applicable.

Non-Returnable Products

Due to strict hygiene and intimate-use safety standards, the following items cannot be returned or exchanged once the packaging is opened or the item is tried on:

• All shapewear products

• Thongs

• Adhesive Bras & Nipple Pasties

• Saree Shapewear & Mermaid Petticoats

• Any intimate-set bottoms

These items are only eligible for replacement if delivered defective, damaged, or incorrect.

Defective / Damaged / Incorrect Items

If you receive:

• A damaged product (torn fabric, faulty hooks/zippers)

• An incorrect size or style compared to your order

• A manufacturing defect

Report the issue within 48 hours of delivery with:

• Order Number

• Clear unboxing video or photos of the issue

• Images of the packaging and tags

After verification, we will arrange a priority replacement or refund.

Refund Timelines

Once the returned product passes our hygiene and quality inspection:

• Prepaid orders: Refund to original payment method within 7–10 business days

• COD orders: Refund via bank transfer after bank details are shared

• Store credit: Available on request

Shipping charges are non-refundable unless the return is due to an error on our part.

How to Raise a Request

Email us with:

• Order Number

• Reason for return or exchange

• Supporting images/videos (especially for defects)

Support Email: helpdesk.nushape@gmail.com
Business Hours: Monday to Saturday, 10 AM – 6 PM IST

Our team will respond within 24–48 business hours.

Important Notes

• Items returned without original packaging or tags will be rejected.

• Used or washed hygiene products cannot be accepted under any circumstances.

• Products damaged due to misuse or improper washing (e.g., machine washing delicate shapewear) are not eligible for return.

• NUSHAPE reserves the right to decline any request that does not meet the specified hygiene criteria.